I was coming for a medical hydro facial. Everything was done to make me feel comfortable with the new regulations and it was all explained carefully. I had a telephone consultation before the appointment to limit time in the salon, which makes total sense. Once arrived and had signed all the paperwork, I was taken into the room to begin. I had never had a facial like this. It basically hoovers the dirt in your skin for the best part of an hour with a variety of small instruments whilst re-hydrating it. There was nothing unpleasant about it. In fact it was quite the opposite, it was relaxing. At the end of the treatment, Lenka explained all the possible side effects, in fact I didn't have any. A reminder to wear high SPF, and I left with the cleanest skin I've had in years. I cannot recommend this facial more highly. For at least two weeks if not more, my skin has literally glowed. It was worth every penny. I look after my skin, but this was on another level of cleanliness.